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We're here to help

Our highly knowledgeable customer care team are always here to support you in any way. Should you have any questions, or simply want to order more Root, we are open Monday-Friday from 9am-6pm. Did you know most changes can be made to your subscription through your online customer account?

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  • What are the ingredients?
    We have used all natural non-GMO ingredients in our formula, designed to be as beneficial to your gut as possible: Each dose of 2 500mg capsules contains: Root Postbiotic (400mg) : Lactobacillus Plantarum ferment, Lactobacillus Salivarius ferment, Lactobacillus Acidophilus ferment, Bifidobacterium Longum subsp. Infantis ferment Prebiotic Booster (200mg) : Isomalto-Oligosaccharide (IMO), Fructooligosaccharides (FOS) Additional ingredients: Corn starch, Vegetarian capsule (Hypromellose)
  • How do I take my Root postbiotics?
    Adults — as with any new gut health regime, a staggered approach is best and as such we recommend taking 1 capsule a day preferably after a meal for the first 3 days. Once comfortable with 1 capsule a day, take 2 capsules daily, all at once preferably after a meal. We recommend taking them consistently and sticking to a similar time of day will help you get into a routine. Probiotics companies will always recommend you take them in the morning and on an empty stomach to limit exposure to digestive enzymes and bile salts. However, Root postbiotics don't play by the same rules so you can take them when you feel most comfortable (usually after a meal) - but you know your body best.
  • What is the difference between probiotics and postbiotics?
    Probiotics are live, beneficial bacteria that support our digestive system, found in foods like yogurt, kefir and kimchi. Postbiotics, on the other hand, are the non-living beneficial end products created by probiotic bacteria when they ferment with prebiotics. Postbiotics are more effective than probiotics and enhance immune function, reduce inflammation, and support gut health. While probiotics can maintain gut bacteria balance, postbiotics provide the beneficial gut substances directly, meaning more reliable health benefits. Our postbiotics have been created to maximise our customers gut health as efficiently as possible.
  • Will Postbiotics survive the acidic environment inside the stomach to reach my gut?
    Yes. Root postbiotics do not contain live bacteria or any other substances that are destroyed by stomach acid. Probiotics contain live bacteria and high percentages of these live bacteria are destroyed by stomach acid which means that the body never gets the chance to use them to promote health benefits.
  • Do I need to refrigerate my Root Postbiotics?
    No. Postbiotics do not contain live bacteria in the same way that probiotics do. Therefore they do not degrade in the same way probiotics do and do not need to be refrigerated to slow this degradation down. With Root postbiotics you get exactly the same dose every time and you get exactly what you paid for and is on the label (400mg per dose). With Probiotics you will never know how much you have taken because the strength of the dose decreases day by day as the bacteria degrade. Unfortunately, a very common marketing trick probiotic companies play is to tell you the amount of bacteria in each dose there were at the point of creation, this is usually nowhere near the amount you end up taking.
  • Are Root postbiotics Vegan?
    No. They are Vegetarian. Small amounts of milk are used as part of the fermentation process. However, we are working on a vegan formula which we will hopefully have ready soon. If you would like to join our waiting list for our Vegan Root postbiotics please email us and we will let you know as soon as we have been able to create this formula. These things take time and lots of testing so please be patient with us. Sorry :(
  • When will I feel something?
    Everyone’s body is different, and the benefits you may ‘feel’ (ease of bloating, more regular bowel movements) are often just the most visceral ones. Many people feel results in as a little as 24-48 hours due to localised benefits like digestive health support. Other longer term benefits like cardiovascular health and gut immune function may take longer, or you may not notice anything at all. That’s completely normal. As long as you continue your daily intake, those beneficial postbiotics are doing their work inside to enhance your health.
  • Are there any allergens?
    Our formula may contain traces of milk and soy. Further information: Our Postbiotics are produced through the fermentation of Probiotics. The Probiotics we use were cultured from milk and soy. Therefore, unfortunately it's possible that traces of milk and soy are present in our Root Postbiotics.
  • Is Root a prebiotic or a probiotic?
    Root is a food supplement which contains inactive fermented probiotic bacteria. It also contains FOS and GOS which are considered to be prebiotics and they have been included in the formulation to encourage any live bacteria already in the gut to thrive. These inactive bacteria may be considered as postbiotics.
  • Do you ship internationally?
    No, unfortunately not yet. But if you drop us an email we will add you to the list and make sure you are first to get notified when we do. We will also throw in something extra for you as a thanks for waiting ;)
  • Who should take Root Daily Postbiotics?
    The Root postbiotics are meant for humans ages 18+.
  • How long should I take Root for?
    We want you to use Root for at least 12 weeks as it can take time for dietary changes to take effect. British Society of Gastroenterology guidelines also recommend 12 weeks when trying bacteria-based supplements.
  • Are Root Postbiotics safe to take while I'm pregnant or breastfeeding?
    With anything pregnancy and breastfeeding related, we would always recommend speaking with your doctor before adding anything new into your regime.
  • Are Root Postbiotics compatible with my diet?
    Root Postbiotics are free from: Gluten • Soy • GMOs • Nuts • Shellfish • Sesame • Preservatives It adheres to the following diets: Vegetarian • Gluten-Free • Intermittent Fasting
  • Can I take this with other supplements? What about medications?
    Root Postbiotics are safe to take with other supplements. There are no known issues with any over the counter or prescription medications, however we encourage you to double check with your doctor before adding our product to your regime.
  • When will my credit card be charged?
    You are billed the month when your subscription renews (once a month or once every 3 months), using the payment method you have on file. This charge will occur approximately every 28-30 days, unless you cancel. You may view your next shipment date in your account.
  • How much is shipping?
    Free. That's on us ;)
  • Can I return the product I ordered?
    Due to the nature of our products, we cannot offer returns to opened packages. If you received your product(s) and no longer want them, we can offer a full refund if returned within 14 days of receiving your order. We do not offer free returns. For details on how to return your order or if you have any issues with your order, please get in touch with us at support@rootbiotics.co.uk and we’ll be happy to assist you.
  • How can I trust that my saved payment and personal information is secure?
    We are a certified compliant service provider. This means we take your security very seriously and never disclose your personal identity or information with anyone. You can read our full Privacy Policy for further details.
  • What payments do you accept?
    Visa, MasterCard and PayPal. We unfortunately cannot accept cash, Apple Pay, Amazon Pay, checks, money orders, crypto currency, or hugs :-)
  • What does my subscription to Root include?
    Your subscription, depending on which one you choose, includes either a 30-day supply delivered every month or a 90 day supply delivered every 3 months. Your first month’s shipment is your Starter Kit. It includes a reusable aluminium jar holding your first month’s supply, some Root reading materials.
  • Do I have to sign up for a subscription?
    No. You can order the 3 month gut reset plan with no rolling subscription if you wish to. However we do not offer a one month package without a subscription. There are no contracts, no fuss and you can cancel at any time obviously but we want to encourage people to make Root postbiotics part of their regime for at least 3 months to allow for the gut microbiome to adjust and the full benefits be felt 🌿 We believe that postbiotics, alongside diet, nutrition, exercise, and lifestyle, are essential to building foundational health. Clinical research shows that continuous, daily intake is the best way to get the most out of your Root postbiotics. Also, just to repeat, there no contracts, no fuss and you can cancel or pause your subscription at any time.
  • How do I cancel my subscription?
    You may cancel your subscription in your account at any time. Also, if you have any issues with this then you can always email us as support@rootbiotics.co.uk and one of our helpful team will happily assist you. Remember, if you would prefer, you can always pause or delay your subscription if that better suits your circumstances. If you do decide to leave we will be sorry to see you go — we’ll miss you (and your one in a million microbiome).
  • I'm having trouble logging into my account.
    We are sorry for any difficulty managing your account or subscription. An account was created for you using the email address you used when purchasing your postbiotics. From the Log in page, if you click reset your password for the email account you made your purchase with then you should be all set. For continued support, please reach out to us by email at support@rootbiotics.co.uk and one of our helpful team will be happy to assist you.
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